Technical Writer

Effortel /Network Management Innovations/

Network Management Innovations е българското подразделение на белгийската компания Effortel Technologies SA (Ефортел) – една от първите Mobile Virtual Network Enabler (MVNE) компании в света.

В процеса на своето развитие, Ефортел се установи сред лидерите в бранша, предоставяйки високотехнологични продуктови решения и услуги на мобилни виртуални оператори от целия свят.

Служителите на международно ниво наброяват над 120 души. В България, където е и основната част от R&D, броят им доближава 100 души. Компанията има подразделение и екип и в Белград, Сърбия.

В България Effortel (Ефортел) разполага с офиси в София и Пловдив.

Информация за свободни позиции се публикува редовно във Facebook и LinkedIn страниците на Effortel Technologies.

Сред допълнителните придобивки, които компанията предлага, са 25 дни отпуск, високопрофилно допълнително здравно покритие за служителите и техните деца, покритие на ежемесечна карта за спортни активности, абонамент за платформи за онлайн учене и за забавление като аудио книги и др.

Сред постиженията на работодателската марка, е номинирането й в DevStyler класацията за Top технологичните компании в България, 2020.

Who we are?

Network Management Innovations (NMI) is a part of the family of Effortel Technologies SA - a leading Mobile Virtual Network Enabler.

Effortel Technologies SA is a Mobile Virtual Network Enabler providing platform-based transaction processing and management services for Mobile Virtual Network Operators. The product line offers complete flexibility, so each MVNO could define its own processes and services. It offers all standard (and many valued-added) mobile services like Voice, SMS, mobile data services, self-care using web, voice, SMS or USSD, order management and more.

Effortel Technolgies SA is headquartered in Brussels, Belgium, and have R&D facilities in Sofia and Plovdiv, Bulgaria, and Belgrade, Serbia, with more than 120 employees in total currently.

The company delivers MVNO enablement services across Europe, Middle East and Africa, and enjoys a steady and substantial growth throughout the years.

The role:

Our writers create client-facing user documentation for the Effortel Enterprise Mobile Solution Product. Our work integrates the acumen for writing precise instructions with the creativity and telecom knowledge necessary to write tangible, benefit-focused materials.

You will interact with business analysts and developers at all levels of the company and drive the scope and direction of documentation deliverables. Sitting within UX Design, we have a keen focus on discoverability of our product and collaborating towards client-focused solutions.

Responsibilities:

• Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Builds engaging, benefit-focused material with excellent attention to detail and strong content organization
• Independently gathers information from subject matter experts to develop, organize, and write necessary documentation. Obtains a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Works with product, sales and marketing colleagues to ensure that the finished documentation meets requirements
• Manages updates to technical literature. Evaluates existing and potential content and develop innovative approaches for improvement, focusing on reuse and single-sourcing opportunities
• Remains up-to-date on technological and product developments as well as universal specifications relevant to his or her industry

Requirements:

• Confirmed experience taking a creative approach to engaging, benefit-based content
• Ability to take complex, technical information and simplify it into accurate, user-friendly documentation for readers that might not have technical background
• Excellent written and verbal communication, interpersonal, and analytical skills
• Knowledge of document publishing tools including advanced Microsoft (MS) Word, Adobe PDF and PowerPoint functions, including use of document templates and styles. Experience with online authoring tools and content management systems
• Proficiency with English writing, grammar/usage; Ability to write plainly, simply, in short sentences, without too many adverbs
• Ability to quickly learn and use new software applications
• Experience in developing documentation related to integration, web services, and APIs is a big plus
• Strong information systems and technical background is a big plus

What we offer:

• Excellent working environment and office locations, massive on the job coaching and experience injection, telecom training, career path in an international company
• Annual bonus based on performance
• 25 days paid-leave
• Multisport card for more than 700 locations in Bulgaria (100% coverage)
• High-profile private health insurance for employees and their children
• Corporate SIM card and phone
• Team buildings, key conferences access, internal and external training;
• Numerous other benefits our company develops (learning and leisure online subscriptions, compliments on certain occasions; range of discounts, learning and leisure subscriptions, etc.)

We would love to hear from you!

Please note that only eligible candidates would be contacted.

All CVs will be treated in strict confidentiality!