TECHNICAL SUPPORT SPECIALIST
Телетек Електроникс ЕАД
Телетек Електроникс е водещ български производител на сигнално-охранителна и пожароизвестителна техника. Основана през 1991 година, компанията бързо се утвърждава на международния пазар със своите високотехнологични продукти и решения. През последните повече от три десетилетия Телетек Електроникс не само предлага иновации в сферата на сигурността и пожарната безопасност, но и успешно отговаря на нуждите на клиентите чрез качествени и надеждни системи. Фирма Телетек Електроникс е известна със своята ангажираност към качеството, което е в основата на успешните продажби в над 72 страни по целия свят.
| After 33 years of stable presence on the Bulgarian and global market at Teletek Electronics, we continue to search, develop and implement high-tech product solutions in the field of fire alarm and alarm security systems. As part of the Comelit Group, Teletek has increased its investmentsion several areas and achieved an expansion of its product range and market presence at a sustainable pace. At the heart of Teletek Electronics' success is our flexibility and ability to design new products and solutions, which we combine with in-depth technological experience, robust production capacity, as well as the energy and passion of the company's people - the most valuable asset. Teletek Electronics is looking for a responsible candidate to become part of our team, for the position: |
TECHNICAL SUPPORT SPECIALIST
Main responsibilities related to technical support:
- Performs timely, accurate and remote email diagnostics of customer technical issues and assistance with our equipment setup;
- Conducts technical consultations with the company's customers (installers and distributors) to resolve problems and issues that have arisen, via email or other communication channel;
- Analyzes a technical problem in depth and guides the client for follow-up and interventions; seeks feedback on the effectiveness of the given proposals;
- Offers adequate, reliable and technically sound solutions;
- Responsible for customer satisfaction in terms of their level of technical information;
- Assists sales department and company employees in conducting technical training and product presentations;
- Provides technical consultations (system solutions) to customers for the company's products as needed;
- Prepares monthly report related to technical inquiries.
Auxiliary tasks related to technical support:
- Carries out daily correspondence with clients and provides assistance in technical issues; helps to the client with technical knowledge and information;
- Communicates with colleagues in sales, R&D, product and manufacturing on various technical issues;
- Assists in identifying potential customers for an alpha series test of a given product and obtaining their feedback;
- Transmits information to the appropriate department in case of registered technical issues and functionalities;
- Provides suggestions for improving existing company products and developing new ones based on customer input;
- Participates in updating information on existing product system solutions;
- Responsible for maintaining, submitting and updating technical information to the company’s customers.
| Job Requirements: - Fluency in English - written and spoken is a must; second language will be a serious advantage; - Appropriate education and/or experience in the field of security and/or fire alarm systems will be a great advantage; - Experience working with customers and problem solving approach; - Good computer literacy - MS Office (Excel, Word, Outlook); - Responsibility and precision to the assigned tasks; - Responsibility and diligence when working with documents and files. Personal qualities: - High communicative culture and teamwork orientation; - Responsible and positive person who values attitude and freedom of action; - Flexibility and resourcefulness in problem solving; The company offers: - Initial training according to your experience; - High standard and working conditions in a positive environment; - Modern approach and attitude; - Interesting and dynamic work in a company with traditions and international experience; - Periodic visits to customers and exhibitions all over the world. - Аdditional health insurance, food vouchers worth 200 BGN; In case the description attracts your interest and you want to know more about this opportunity, please send your CV. Only shortlisted candidates will be invited for an interview. To everyone else, thank you for your time! We inform you that the data you provide to us is processed and stored in accordance with the requirements of the GDPR and is subject to a special protection regime. |
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