You can be an IBM trainee in ONE of the below areas:
Server Remote Technical Support – Our teams provide remote break/fix services to clients on IBM and other devices both in terms of hardware and software support. As part of this team, you will get exposed to a set of platforms (IBM Power servers, non-IBM servers, System I, AIX or Linux operating systems. You will learn how to properly diagnose a problem and come up with the most effective plan on fixing it.
Storage Remote Technical Support - You will have the chance to work with professionals in the following Storage fields: Data Protect, Virtualization & Storage Software, Enterprise Flash & Disc, Remote Code Load. You will monitor the troubleshooting process on hardware/ software failures, installation, usage and configuration. You will collaborate with senior engineers to provide problem determination/ source identification, define and drive action plans.
Networking Remote Technical Support – In these teams you will be join a group of professionals who support clients enterprise level networks based on a number of different technologies- Cisco, Juniper, Palo Alto, F5, Checkpoint etc. You will together with them analyze a complex environment, try to pinpoint the precise issue and come up with a detailed and reliable plan to fix it.