In the role you’ll learn how to properly manage customer requests in a timely manner, in order to ensure that contractual agreements are met. The work includes escalation management, ticket handling and review, SLA management, inventory management and ensuring coordination of delivery of the services from IBM to the client. The skillset which you’ll get will be a solid foundation for providing exceptional client service.
Things that Make the IBM Internship Programs Unique
- You have a customized Intern Learning Plan for Infrastructure and Software
- From day one of your internship, you are part of the team.
- You’re offered guidance and mentoring (interns have the unique opportunity to collaborate and network with full-time IBMers – whether it’s working together on a project or even receiving mentorship from experts in their field).
- You’ll have access to endless learning and career development resources.
- You’ll experience a welcoming and inspiring workplace culture.